Privacy Policy

Effective January 2026

Joe Rescue Ride (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or request roadside assistance services.

1. Information We Collect

We collect the following information through our website forms, service requests, and customer communications:

  • Customer name
  • Customer telephone number
  • Service address or location
  • Vehicle make, model, and year
  • Vehicle license plate
  • Email address (when provided)
  • Any additional details needed to complete roadside service

2. How We Store and Protect Data

We store customer information securely through our website host (WordPress + Hostinger) and internal systems.

We use reasonable administrative, technical, and physical safeguards to protect your data, including:

  • Encrypted website connections (HTTPS)
  • Secure hosting environment
  • Password‑protected internal systems
  • Limited internal access to customer records

We do not sell or share your personal information with third parties for marketing.

3. How to Request Data Deletion or Changes

You may request deletion of your information or removal from SMS communications at any time.

  • Reply STOP to unsubscribe from SMS messages
  • Email: dispatch@joerescueride.com
  • Website: https://joerescueride.com
  • Phone: 732‑427‑1880

We will process your request promptly.

4. Cookies & Tracking

Our website may use basic cookies or analytics tools provided by WordPress and Hostinger to improve site performance and user experience.

These tools may collect:

  • Browser type
  • Device information
  • Pages visited
  • General usage data

You may disable cookies in your browser settings at any time. We do not use third‑party advertising trackers.

5. Data Sharing With Service Providers

We do not share customer data with outside service providers, marketing companies, or third‑party advertisers.

Customer information is used only for delivering roadside assistance services and communicating with the customer.

6. General Website Privacy Statement

By using our website or submitting your information through our forms, you consent to the collection and use of your information as described in this Privacy Policy.

This policy applies to:

  • Website visitors
  • Customers requesting roadside assistance
  • Users who opt in to SMS communications

We may update this policy periodically. Any changes will be posted on this page.

SMS Terms & Conditions

Effective January 2026

1. SMS Consent & Communication

Text messaging originator opt‑in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

2. Types of SMS Communications

If you have consented to receive text messages from Joe Rescue Ride, you may receive messages related to:

  • Service appointment reminders
  • Follow‑up messages regarding completed or pending services
  • Billing or payment inquiries
  • Roadside service updates and ETAs
  • Promotions, quotes, or special service offers

Example: “Hello! This is a friendly reminder of your scheduled mobile service with Joe Rescue Ride on [Date] at [Time]. Reply STOP at any time to opt out.”

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per month related to service requests, billing, or account status.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your carrier’s pricing plan.

5. Opt‑In Method

You may opt in to receive SMS messages from Joe Rescue Ride by:

  • Submitting your phone number through our website popup or service request form
  • Contacting us directly and requesting SMS updates
  • Checking the SMS consent box on our service request paperwork or online forms

6. Opt‑Out Method

You can opt out at any time by replying STOP to any SMS message. You may also contact us directly to request removal.

7. Help

If you need assistance, reply HELP or contact us:

8. Additional Options

If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on our forms or avoid submitting your phone number through our website popups.

9. Standard Messaging Disclosures

  • Message and data rates may apply
  • You can opt out at any time by texting “STOP”
  • For assistance, reply “HELP”
  • Message frequency may vary
  • Your phone number will never be sold or shared with third parties for marketing

Additional Information: Please review our Terms of Service for important information regarding the use of our website, the roadside assistance and mobile automotive services we provide, service conditions, pricing and payments, SMS communications, and other terms governing your use of our services. You can access our Terms of Service by clicking here.

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