Effective January 2026
Welcome to Joe Rescue Ride LLC (“Joe Rescue Ride,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, your requests for roadside assistance or mobile automotive services, and your communications with us, including SMS messages.
By accessing our website, requesting service, scheduling an appointment, or accepting services provided by Joe Rescue Ride LLC, you agree to be bound by these Terms.
1. Our Services
Joe Rescue Ride LLC provides mobile roadside assistance and automotive services, including but not limited to:
- Battery testing, jump starts, and battery replacement
- Tire changes, tire repair and tire inflation
- Lockout service
- Fuel delivery
- Mobile oil changes and fluid top offs
- Basic vehicle diagnostics
- Other roadside assistance and emergency vehicle support
- Services provided directly to customers or through insurance companies, motor clubs, dealerships, fleet operators, government agencies, and other authorized dispatch partners
Service availability may vary based on technician availability, location, weather conditions, traffic, safety considerations, equipment availability, and other operational factors.
2. Requesting Service
By requesting service from Joe Rescue Ride LLC, whether through our website, telephone, SMS, email, dispatch partner, insurance provider, roadside assistance program, dealership, or other authorized source, you represent that:
- You are the owner of the vehicle or have authorization to request service on its behalf.
- The information you provide is accurate and complete.
- You authorize Joe Rescue Ride LLC to perform the requested services.
- You understand that certain services may require payment, identity verification, proof of ownership, or additional documentation before work can begin.
If your service is dispatched through a third-party organization, additional terms and conditions established by that organization may also apply.
3. Pricing and Payment
Pricing varies depending on factors including, but not limited to:
- Type of service requested
- Vehicle type
- Distance traveled
- Required parts or materials
- Time of service
- Dispatch source
For customers paying Joe Rescue Ride LLC directly:
- Payment is subject to the terms outlined in your electronic invoice. Unless otherwise agreed, a dispatch fee is required prior to dispatch as specified in the invoice and is non-refundable once a technician has been dispatched or is en-route. Any remaining balance is due upon completion of service.
- We accept approved forms of payment, including major credit/debit cards, cash, Zelle and other accepted electronic payment methods.
- Parts installed and services performed are considered final upon completion unless otherwise required by law.
- Any billing questions or disputes must be submitted directly to management for review at dispatch@joerescueride.com.
For services dispatched through insurance companies, motor clubs, government agencies, or other organizations:
- Coverage and payment are subject to the policies of the dispatching organization.
- Customers remain responsible for any charges not covered by the dispatching organization.
4. Service Conditions and Limitations
Roadside assistance is intended to provide temporary assistance designed to help address an immediate roadside issue.
While our technicians use reasonable care and accepted industry practices, Joe Rescue Ride LLC cannot guarantee that:
- A vehicle will start after service.
- A vehicle will remain operational after service.
- Additional mechanical or electrical issues will not occur.
- A repair performed roadside will permanently resolve the underlying issue.
Certain services may not be possible due to safety concerns, vehicle condition, manufacturer restrictions, weather, equipment limitations, or other circumstances beyond our control.
Joe Rescue Ride LLC reserves the right to refuse, postpone, or discontinue service whenever a technician determines that performing the requested work would be unsafe or inappropriate.
If a service cannot be safely performed at the original location, Joe Rescue Ride LLC may recommend relocating the vehicle to a safer location or rescheduling the service. Any towing, impound, storage, transportation, recovery, or related expenses—whether arranged by the vehicle owner, a third-party towing provider, law enforcement, or any other agency or entity—are the sole responsibility of the vehicle owner. Joe Rescue Ride LLC is not responsible for any fees, charges, delays, or damages associated with such services or actions.
5. Vehicle Condition and Liability
Vehicles receiving roadside assistance often have existing mechanical problems, electrical faults, worn components, accident damage, corrosion, or other conditions that may not be visible before service begins.
Accordingly:
- Joe Rescue Ride LLC is not responsible for pre-existing vehicle damage or mechanical defects.
- We are not responsible for failures caused by existing vehicle conditions.
- We are not responsible for damage resulting from normal wear, corrosion, age, aftermarket modifications, or manufacturer defects.
- We are not responsible for loss of or damage to personal belongings left inside the vehicle.
- We are not responsible for delays caused by traffic, weather, road closures, unsafe conditions, or circumstances beyond our reasonable control.
To the fullest extent permitted by applicable law, Joe Rescue Ride LLC’s liability shall be limited to the amount paid directly to Joe Rescue Ride LLC for the specific service giving rise to the claim.
Nothing in these Terms limits liability where prohibited by applicable law.
6. Third-Party Dispatch Partners
Joe Rescue Ride LLC regularly performs services on behalf of:
- Insurance companies
- Motor clubs
- Vehicle manufacturers
- Fleet management companies
- Government agencies
- Other roadside assistance networks
These organizations may have their own policies regarding dispatching, billing, reimbursement, warranties, or service eligibility.
Joe Rescue Ride LLC is not responsible for decisions made by these third-party organizations regarding coverage, reimbursement, payment authorization, or claim handling.
7. Website Use
When using our website, you agree not to:
- Submit false or fraudulent service requests.
- Attempt unauthorized access to our website or systems.
- Use our website for unlawful purposes.
- Interfere with the operation or security of our website.
All website content, including text, graphics, logos, images, and branding, is the property of Joe Rescue Ride LLC unless otherwise noted and may not be copied or reproduced without written permission.
8. SMS Communications
By voluntarily providing your mobile phone number and opting in where required, you consent to receive SMS messages from Joe Rescue Ride LLC relating to:
- Service confirmations
- Technician updates and estimated arrival times
- Appointment reminders
- Billing or payment notifications
- Follow-up communications
- Promotional messages (only if you separately consent)
Message frequency may vary.
Message and data rates may apply according to your wireless carrier.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information below.
SMS consent is not a condition of purchasing services.
SMS opt-in information and consent will not be sold or shared with third parties for marketing purposes.
9. Battery Warranty
Batteries provided and installed by Joe Rescue Ride LLC may include a limited warranty. Warranty coverage, eligibility, exclusions, and claim procedures are governed by our separate Battery Warranty policy.
Warranty coverage applies only to qualifying batteries purchased from and installed by Joe Rescue Ride LLC and is subject to the terms, limitations, exclusions, and testing requirements outlined in the Battery Warranty.
For complete warranty information, please review our Battery Warranty by clicking here.
10. Privacy
Your privacy is important to us.
Our collection, storage, and use of personal information are governed by our Privacy Policy, which explains:
- What information we collect
- How we use your information
- How we protect your data
- SMS privacy practices
- Your privacy rights
By using our website or requesting service, you acknowledge that you have had the opportunity to review our Privacy Policy.
11. Changes to These Terms
Joe Rescue Ride LLC may update these Terms from time to time.
Updated versions will be posted on this page with a revised effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.
12. Contact Information
Joe Rescue Ride LLC
Phone: 732-427-1880
Email: dispatch@joerescueride.com
Website: https://joerescueride.com
If you have questions regarding these Terms of Service, please contact us using the information above.
Additional Information: Please review our Privacy Policy for important information regarding how we collect, use, store, and protect your personal information, your privacy rights, cookies and website tracking, and SMS privacy practices. You can access our Privacy Policy by clicking here.